Terms and Conditions

Terms and Conditions

1      Copyright

Copyright in the Bright Devices website is the property of Bright Devices Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Bright Devices Pty Ltd.

 

2      Disclaimer

The user/purchaser is waiving the seller any responsibility for any damage or injury incurred as a result of using the Bright Devices product or otherwise. Bright Devices Pty Ltd is under no circumstances liable for any harm caused as a result of using Bright Devices products, improperly or otherwise.

 
Agilitas Product
Whilst studies have shown that a visual cue may be effective for assistance in overcoming or easing freeze-of-gait and other movement disorders related to Parkinsons Disease and other conditions, individual circumstances may differ. Bright Devices does not guarantee the effectiveness of Agilitas for every individual circumstance.

 

3      Privacy Policy

Bright Devices Pty Ltd is committed to maintaining a secure environment to protect your privacy and avoid unauthorised use or disclosure of your personal information. This Privacy Policy applies to activities directly related to your visit to the Bright Devices website. It does not apply to third parties’ websites linked through the Bright Devices website. Bright Devices Pty Ltd holds no responsibility or liability in connection with any third parties’ websites.

Any information supplied to or collected by Bright Devices Pty Ltd will be stored and used only for the administrative purposes of our organisation. Personal information will only be disclosed or transferred to third parties with your written consent, unless otherwise prescribed by law. You may choose to provide us with your personal details when you contact us or request information. You may choose to provide us with personal details of a third person, in which case we assume that you have an unrestricted permission of such person to provide their personal details to Bright Devices Pty Ltd.

Bright Devices Pty Ltd will take all reasonable precautions to protect data on our systems, however when data is transferred over the Internet it may be accessed and used by unauthorised third parties. Bright Devices Pty Ltd has no control over the performance, reliability, availability or security of the Internet and does not warrant that any information transferred via Internet is secure. Bright Devices Pty Ltd shall not be liable for any disclosure, unauthorised use, loss, damage, expense, harm or inconvenience resulting from the loss, delay, interception, corruption, intervention, misuse or alteration of any personal information due to any reason beyond reasonable control.

For further information regarding this privacy statement please Contact Us.

 

4      Product Descriptions and Pricing

Prices of goods, services, delivery and other charges displayed on the Bright Devices website are current at the time of display. These prices are subject to variation without notice. Bright Devices Pty Ltd will attempt to be as accurate as possible with product descriptions and pricing, however we are unable to warrant that product descriptions and other contents of this website are accurate, complete, reliable, current or free of error.

 

5      Regulatory

Australian Communications and Media Authority

Bright Devices Pty Ltd is registered with the Australian Communications and Media Authority (ACMA) for permission to use the C-Tick Compliance Mark. In accordance with the ACMA requirements, Bright Devices Pty Ltd is registered to supply under:

  • Electromagnetic Compatibility (EMC)

WEEE Directive (2002/96/EC)

This Directive requires producers (manufacturers, distributors and sellers) to:

  • Ensure all consumer EEE imported into the EC is marked with a recycling logo.
  • Register with the WEEE regulating authority within each member state.
  • Join a recovery and recycling scheme.

Battery Directive (2006/66/EC)

All products containing batteries must comply with the European Battery Directive chemical requirements.

For further information regarding regulatory requirements please Contact Us.

 

6      Orders

Orders will not be despatched until payment has been received in full and Bright Devices Pty Ltd is satisfied with the integrity of the order. All prices listed on the Bright Devices website are in Australian dollars and are subject to 10% GST. Without limiting the operation of any other Terms & Conditions herein, Bright Devices Pty Ltd is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

 
6.1      Cancellation
We reserve the right to not provide goods or to cancel orders, or part thereof, at our sole discretion at any time. Without limiting the operation of any other Terms & Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

If you need to cancel an order, please Contact Us immediately. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our Terms & Conditions relating to Returns & Refunds.

 
6.2      Delivery
We deliver products Australia-wide and internationally. Goods are despatched from our Queensland premises. Orders to major Australian cities are usually delivered within one to three business days. Delivery to other locations and overseas usually take between three to ten business days. Delivery to remote areas may take longer. Delivery times cannot be guaranteed.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform Bright Devices Pty Ltd if an order does not arrive. Replacement items will be despatched according to our discretion. If an item is delivered damaged, please Contact Us.

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage resulting from late delivery. Without limiting the operation of any other Terms & Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

 

7      Warranty Policy

Warranty effective 5 November 2012

Bright Devices Pty Ltd warrants your new product to be free from defects in materials and manufacture for a period of 6 months from the date of purchase, provided that the product is used in accordance with the accompanying instructions and recommendations.

Bright Devices Pty Ltd will provide you with a refund, repair or replacement for the product purchased if it becomes defective within the warranty period. This warranty is extended only to the original consumer purchaser for non-commercial use. Terms, conditions, and exclusions apply.
All warranty claims must be made in writing by mail or email: Contact Us

To help assist our support team, please provide as much description as possible, including photographs (if applicable). Our support team will be in contact with you shortly after you lodge your claim.

Warranty claims are valid only with proof of purchase. Please retain your receipt as proof of purchase and Contact Us if you request assistance with your product.

All claims require the item returned to the place of purchase. Return postage and handling fees may apply. Delivery of the replacement part under warranty to the customer will incur postage and handling fees.

Bright Devices Pty Ltd is not responsible for incidental or consequential damages. Warranty does not cover any personal injuries, damage to, or defects, faults or failures of the product or any other losses due to:

  1. Ordinary wear and tear, user negligence, accident, misuse or abuse, rust, liquid spillage or immersion; exposure to chemical liquids or vapours, excessive heat, moisture or dampness, or excessive corrosive conditions; improper fit, improper maintenance or use of unauthorised replacement parts
  2. Malicious damage by a third person
  3. Alterations, modifications or repairs carried out by anyone other than a service technician authorised by Bright Devices Pty Ltd.
  4. Failure to operate or maintain the product in accordance with the user manual’s specifications and recommendations.
  5. Lack of effectiveness of the product to assist or ease an individual’s gait irregularities.
  6. Minor imperfections that are within the designed specifications that do not alter the product’s ability to function.
  7. Chargers, electrical or electronic devices connected to the product other than the authorised/standard adaptors supplied.

All equipment is warranted for domestic use only.

The unauthorised return of parts or product shall be at the expense of the customer. Bright Devices Pty Ltd will not be liable for the freight or return of the product

The benefit of this warranty is in addition to your rights under the Australian Consumer Law and to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

 

8   Refunds

Policy effective 14 September 2017

Unwanted Goods – Bright Devices Pty Ltd does not accept product returns for unwanted goods. If you have purchased the item and decide that you do not require it, we may offer a refund less a restocking fee of 25% on the cost of the item.

Conditions of the refund are:

  • Refund claims must be made within 30 days of the date of order
  • Returned items in this category must be unused and in “as new” and “saleable” condition with original packaging intact and all accessories returned.
  • For claims made after this period, please refer to warranty terms and conditions.
  • Postage & handling charges are not refundable.
  • Subject to confirmation by our support team, the item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.

If the item is damaged or faulty upon receiving it, you may be entitled to a repair at no cost, a replacement, or a full refund. Refund conditions apply. If the item cannot be repaired, a replacement will be provided.

 

9 Repairs

In the event of product failure, Bright Devices Pty Ltd offers a repair service. Please Contact Us for more information about our repair process.

Postage & handling charges may apply.

If the item cannot be repaired, a replacement will be offered.

 

10   Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against Bright Devices Pty Ltd which relate to or are incidental to any transaction.

You agree to indemnify and hold Bright Devices Pty Ltd harmless from and against any and all claims, loss or expense that may be incurred by Bright Devices Pty Ltd which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Bright Devices Pty Ltd harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms & Conditions by you, or the infringement by you, or other users of this website, of any intellectual property or other right of any person or entity.

For further information regarding these Terms & Conditions, please Contact Us.